June 14, 2011

Yellow Pages and Search Engines are top choices of consumers seeking local businesses

Burke Research has released the 2010 Local Media Tracking Study and the results are positive for both Yellow Pages and search engines.

As Media Habits Evolve, Yellow Pages and Search Engines Firmly Established As Go-To Sources for Consumers Shopping Locally

Survey Shows Consumers Consult 2 to 3 Sources of Local Information, Demonstrating That An Integrated Advertising Approach Is Best for Local Businesses

8 Out of 10 Yellow Pages Searches Result in a Purchase or Purchase Intent; Total Estimated 16.6 Billion Lookups/Searches

Consumers Trust Yellow Pages Most

BERKELEY HEIGHTS, N.J. – JUNE 13, 2011 –

As local search habits evolve, a comprehensive study of consumer preferences on local media shows that an integrated approach to local advertising incorporating both print directories and online search media is the best path for businesses hoping to ring up sales.

The “Local Media Tracking Study,” which was conducted by Burke on behalf of the Local Search Association using an online panel (80 percent of respondents) and offline/telephone survey (20 percent), found that consumers use Yellow Pages and search engines most to find local businesses, outpacing other local media including social networks, magazines, newspapers, and promotional circulars/emails.  Among local media, consumers consult 2 to 3 sources (2.2) when looking for information to buy a product or service locally.

“Local media trends give small businesses a good sense of where they should invest their limited advertising budgets,” said Neg Norton, president, Local Search Association. “We recommend an integrated approach that incorporates print and Internet solutions to reach local consumers.”

Monthly vs. Annual Search Habits

More than 8 out of 10 people (84 percent) used either print or Internet Yellow Pages to find a local business in the last year and more than three-quarters (76 percent) used a search engine. The study found that 74 percent of U.S. adults used a print Yellow Pages directory to find a local business in the past year.  Search engines reached 76 percent of consumer through the year, and 67% monthly.

Local Media Source	Used in the past year	Used in the past month
Yellow Pages (print & Internet)	84%	62%
Search Engines	76%	67%
Print Directories (print Yellow Pages & white pages)	78%	55%
Print Yellow Pages	74%	49%
Internet Yellow Pages	57%	36%
Store Circulars, Email Promotions, or Coupons	68%	47%
Print White Pages	63%	36%
Newspapers	58%	36%
Internet Social Networks	32%	23%
Magazines	33%	17%

 

“These results indicate that as media habits continue to evolve, consumers are relying on a growing spectrum of platforms to search for local civic and business information,” said Dr. Marc Rysman, associate professor of economics at Boston University. “Local businesses today will need marketing strategies that reach consumers wherever they search – whether it’s in the print Yellow Pages, search engines or other local media.”

“Consumers are using multiple media across print, digital, and mobile platforms for locating small businesses,” said Norton. “Businesses should regularly review and update their websites and Internet Yellow Pages listings, as well as their Google Places pages, Bing Business Portal listings and other sources of information online to maximize search engine optimization and online integration. That’s how you stay competitive.”

Yellow Pages Remain Valuable Source of Quality Leads

Consumers say Yellow Pages are the most trusted, most accurate source they choose first when searching for local business information.  Consumers also rate Yellow Pages as the first chosen, easiest and most convenient to access, and the source they find “best in class” for finding information on local businesses.

Local Search Media Attributes:

Statements	Yellow Pages (print & Internet)	Print Directories(print Yellow Pages & white pages)	Search Engines	Social Networks
Is the source I trust most for finding local business information	51%	45%	41%	1%
Is the most accurate source for finding local business information	53%	45%	39%	2%
Is the source I go to first for finding local business information	49%	45%	42%	2%
Is easy to access and convenient for finding local business information	52%	46%	39%	2%
Is the source that is “best in class” for finding local information	50%	44%	42%	2%

 

Historically consumers have turned to print Yellow Pages when they are ready to make a purchase.  Nearly 8 in 10 (78 percent) print Yellow Pages lookups resulted in a purchase or purchase intent.

“Even as reach of search engines, Internet Yellow Pages and social networks continues to expand, print Yellow Pages continue to be strong in their ability to delivery quality sales leads,” Norton said.  “Many believe that social networks have a built-in trust factor because they generate referrals from people they know, but consumers by wide margins say that they trust most the local information provided by Yellow Pages and search engines.  We’ll continue to monitor for trends in this space as media further blur the lines between social and business listings.”

Print Yellow Pages ‘Look-ups’ in the Billions

While usage of print Yellow Pages has declined as local media information has become available in more places, the number of times U.S. consumers look up information in a print directory continues to be in the billions. In 2010, consumers generated 11 billion references to print Yellow pages. comScore found that Internet Yellow Pages generated 5.6 billion searches in 2010.

The Local Media Tracking Study examines consumer usage of various media as sources of local business information. A separate comScore study evaluated usage of Internet Yellow Pages.